Returns and refunds
Last updated: August 2026
All sales are final
At Live Smart, we generally do not accept returns or offer refunds for change-of-mind purchases. Please review the product description, pricing, shipping details, and any item-specific notes carefully before placing your order.
Exceptions for damage or errors
If an item arrives damaged, defective, or does not match what you ordered, please contact us as soon as possible. In those situations, we review the issue and help with an appropriate resolution.
- include your order number and a short explanation
- please include photos of the issue when possible
- contact us before sending anything back
Contact
Contact us at support@live-smart.dk if you have questions about a specific order or product issue.